Frequently Asked Questions

No email address is required: just choose a username and password to create your account, and no email verification is involved. Once registered, sign in to the user panel, pick a monthly subscription or a data pack on the plans page, and pay with Alipay, WeChat or USDT — the subscription is bound to your account automatically. Then get the client and your subscription link from the download page in the panel, import it, and you're ready to connect.

Unlimited devices. The same account works on Windows, macOS, iOS, Android and Linux at the same time, with no extra charge for a second or third device. Data usage is counted per account, and all devices share the same allowance.

If you have a lot of devices, it's best to import the subscription link separately on each one, so a problem on one device can be diagnosed on its own without affecting the others.

After signing in to the user panel, you'll find the subscription link on the overview or download page, in a format like https://example.com/sub?token=YOUR_TOKEN. Copy the whole link and paste it into the subscription import field in your client; once imported, the client pulls the route list automatically — just pick a route and connect.

The subscription link contains your account credentials, so don't post it publicly on forums or social media. Step-by-step instructions for installing and importing on each platform are in the Getting Started guide.

No. Plans are tied to your account, not to a device count: install the client on the new device and import the subscription link from the same account to keep using the service. When you stop using an old device, just delete the subscription in the client — it won't affect your account status or remaining data.

If the route list is empty after importing on a new device, first check that the link was copied in full, or fetch the subscription link again from the panel.

On the sign-in page of the user panel, choose the 'Forgot password' option and follow the on-screen steps to reset it. Neither signing up nor signing in requires an email address, and the reset flow is also completed in the panel — just follow the prompts on the page.

If the self-service flow doesn't work, submit a ticket from the panel and a human will help with account-related issues. It's worth saving your username and password in a password manager so you don't have to reset them again and again.

Work through three steps: first, switch to another route — changing route type within the same region often fixes it; second, check whether the system or browser proxy settings are being taken over by other software, close it and reconnect; third, test on a different network, for example switching from Wi-Fi to mobile data — if it works there, the problem is with your original local network.

If only one website won't open while others work fine, that's usually the site's own problem, not the route.

Most clients default to rule mode, which only sends traffic matching the rules through the route and connects everything else directly. When an app's traffic doesn't match any rule, you get the situation where other sites work but that app doesn't.

You can add the app to the proxy list in the client's rule settings or per-app proxy settings, or temporarily switch to global mode to test. Some apps that use their own network stack only take effect after a restart.

There are three common causes: the subscription link wasn't copied in full — a single missing character makes the fetch fail; the plan has expired or the data allowance is used up, so the fetch is rejected; or the client is too old to recognise the current subscription format.

Start by copying the full link again from the panel, delete the old subscription in the client and import it once more; if it's still empty, check your plan status in the panel and reinstall the client from the download page.

Sign in to the user panel to check your account status. If a monthly subscription has run out of data, you can either wait for the next reset date or buy a data pack to tide you over — data packs last until they're used up and never expire, so they don't reset with the month.

If the plan has reached its expiry date, renewing restores the subscription and the subscription link in your client doesn't need to be re-imported. If you upgrade to a higher monthly tier mid-term, the price difference is converted into extra days.

Some public networks restrict certain ports and protocols, which shows up as the client staying stuck on connecting. Try a different route type first — for example switching from a direct route to a relay or IEPL dedicated line — and try again.

You can also compare on another network, and if it works there, the restriction is almost certainly on the original network rather than your account. On networks like these, dedicated lines have the highest success rate.

Peak-hour congestion usually happens on the shared segments of cross-border routes. Switch to an IEPL dedicated line first — these run on separate channels and are less affected by peak traffic; then check your local network, since a weak Wi-Fi signal or other devices downloading large files at home will noticeably hurt the experience.

If the same route performs fine at other times, it's most likely time-of-day congestion, and switching routes works better than reconnecting over and over.

A direct route connects the client straight to an overseas server — the shortest path, good for everyday browsing and research; a relay sends traffic through a nearby relay node before it goes abroad, giving a more controllable path and steadier performance during congestion.

An IEPL dedicated line runs on a separate enterprise-grade channel and doesn't compete for public bandwidth with other traffic, which suits stability-sensitive tasks like peak-hour video and video calls. All three types are clearly labelled in the client's route list.

For video and streaming, pick a route in the target region so the region matches the platform's own region split — loading and picture quality are steadier; for AI tools and developer services, choose a route with stable long connections so requests don't fail when the stream drops; for everyday browsing and research, a nearby, low-latency region is enough.

If you're not sure, start with the default recommended route and swap in alternatives from the three points above if problems come up.

Rule out local factors first: during the test, turn off other devices that are downloading or streaming, and run the test once over a wired connection for comparison — Wi-Fi interference and router performance both affect results. Distance matters too: intercontinental routes naturally have higher latency than routes in the same region.

A speed test reflects the state of that one route at that moment; test again on another route and the numbers are often completely different, so don't draw conclusions from a single result.

First check that the route region selected in your client matches the target platform's region — for Japanese content, for example, choose a Japan route. Then clear your browser cache and cookies and sign in again, so the platform re-evaluates you based on your current exit region.

Quality that won't go higher is usually a bandwidth issue: switch to an IEPL dedicated line and manually lock the player to your target quality level so it doesn't drop down automatically.

Monthly subscriptions come in three tiers: ¥9.9/month with 60GB, ¥18/month with 250GB and ¥28/month with 500GB. Data resets every month on the day you activated, so if you started on the 5th, it resets and starts counting again on the 5th of each following month — not on the calendar month.

The three tiers are identical in device count, route types and supported platforms; only the monthly data allowance differs, so pick the one that matches your actual usage.

A monthly subscription resets data every month, which suits steady day-to-day usage; a data pack is a one-off purchase that lasts until it's used up and never expires, which suits usage that fluctuates a lot, or people who only need heavy access while travelling on business or during holidays.

Data packs also come in three tiers: ¥158/300GB, ¥358/1000GB and ¥658/3000GB. If you're unsure about your usage, start with the lowest monthly tier and add a data pack as needed.

When you upgrade to a higher monthly tier, what you've already paid isn't lost — the price difference is converted into extra days, effectively carrying the remaining value of your current plan over to the new tier.

You do this on the plans page of the user panel; the upgrade takes effect immediately, there's no need to re-import the subscription link in your client, and you simply pay the amount shown on the panel page.

Alipay, WeChat and USDT are supported at the moment — just pick one on the payment page in the panel to complete your payment. Once payment succeeds, the order status updates and the subscription is activated automatically, with no manual confirmation needed.

If the order status hasn't changed for a long time after paying, refresh the order once in the panel; if it's still not right, submit the order number through the ticket entry and a human will check it.

You can request a no-questions-asked refund within 14 days of purchase: sign in to the user panel, submit the refund request from the order section and follow the on-screen steps — no reason needed. After submitting, you can track progress in the panel.

If you hit a page error or another problem during the process, submit a ticket from the panel and a human will help.